This position is responsible to answer, resolve, and log customer calls, identify issues, and provide suggestions and long term resolutions related to the supported software. Work closely with supervisor to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.

This position actively participates in, coordinates with, and guides the daily operations of the Customer Care team by providing assistance to customers as well as to Customer Care team members, and coaching the team on real time issues and activities in support of departmental objectives. This position is a first point of contact for Customer Care personnel pertaining to

Collaborate with stakeholders from various departments to gather and understand business requirements related to Salesforce functionality. Configure Salesforce using native tools like Flows, Email Alerts, and Lightning App Builder to meet business needs and improve user experience. Create and maintain custom objects, fields, formulas, validation rules, workflows, and appr

The Customer Service Engineer serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, inc

Thank you for your interest in Torch Technologies. We're an award winning, 100% employee owned company based in Huntsville, Alabama. Recognized as a top 100 defense company, we're dedicated to supporting our nation's military. Our guiding principle, "Lighting the Pathway of Freedom," reflects our commitment to excellence, cooperation, integrity, and reliability. As a Cert

Operations support personnel provides support to the Warehouse by performing basic office functions such as answering internal phone calls and entering data into the computer system using spreadsheets and database software to maintain records. Report out of stock and label changes and create and edit labels. Emphasis is placed on clear communication . Essential Duties and

Who we are Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next generation fintech company using innovative, mobile first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the fo

Our client is seeking a passionate and skilled Linux Systems Administrator to provide system management, daily monitoring and optimization. In this role, you will provide technical leadership and execution, and be supporting mission critical customers, providing pre installation configuration, on site integration, administration, and customer enablement of computing solut

Are you a program security specialist (PSR) with a keen interest in providing top notch security support in a dynamic and rich R&D environment? Are you highly motivated, mature, collaborative, independent, and forward thinking? If so, we 're looking for someone like you to join our team! We are seeking a Program Security Representative (PSR / CPSO) to help us provide APL

Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opp

Platform Solutions In Platform Solutions (PS), we power clients with innovative and customer centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management Transaction Banking , a cash management an

Thank you for your interest in Torch Technologies. We're an award winning, 100% employee owned company based in Huntsville, Alabama. Recognized as a top 100 defense company, we're dedicated to supporting our nation's military. Our guiding principle, "Lighting the Pathway of Freedom," reflects our commitment to excellence, cooperation, integrity, and reliability. As a Cert

Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials Organizes test materials, training materials, and personnel requirements at Co

Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

Thank you for your interest in Torch Technologies. We're an award winning, 100% employee owned company based in Huntsville, Alabama. Recognized as a top 100 defense company, we're dedicated to supporting our nation's military. Our guiding principle, "Lighting the Pathway of Freedom," reflects our commitment to excellence, cooperation, integrity, and reliability. As a Cert