What success looks like in this role 1st Level telephone and other media contact support . Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and w

A Technical Support Engineer (TSE) is an integral part of Pluralsight's Support team. In addition to working directly with customers to resolve issues, the TSE collaborates closely with Product Support and the Engineering organization to identify, track, and resolve technical issues across the Pluralsight platform and mobile apps. Who you're committed to being Passionate

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Conducts analysis of collection and open source data ensuring continuity of targets and their activities. Analyzes DNI and DNR information for reportable intelligence used to build target profiles; maintains appropriate databases for targeting, tasking, and analysis; performs sustained target analysis and increasing target knowledge through advanced analytic 100 technique

This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of technical issues escalated by level one technicians. What you will do Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from

IAM & GRC Security Analyst Job Locations US Remote Overview We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable. How you can make a difference As a Governance and Identity Access Management (IAM) Analyst, you will play a crucial role in ensuring the security, integrity, and efficiency of our organization's digital infrastructure. You will be responsible for de

Job Number R0195666 Cybersecurity Architect and Engineer The Opportunity Are you looking for an opportunity to make a difference and help build a system that will have a positive impact in the intelligence community (IC)?What if you could find a position that is tailor made for your mix of cybersecurity, engineering, and communication skills? Efficient design teams make t

Who are we? Since 2004, KIND has been on a mission to create a kinder and healthier world one snack and one act at a time. Its iconic KIND bars made with real, recognizable ingredients sparked the growth of an entirely new healthy snacking category. Today, KIND has a family of more than 80 snacks that offer solutions for a variety of occasions. All of KIND's products lead

Basic Function HF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end user calls as related to Gas Station Point of Sale System installations. Audits, completes, modifies credit card system profiles and Mobile Payments configurations, under general supervision. Job Duties Provides Tier 1 support pr

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you Are you FIS? About the role As a Business Systems Analyst, you'll act as t

Provide on site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre inst

Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services focusing on the U.S. Departments of Homeland Security and Treasury

Duties WHAT IS THE INFORMATION TECHNOLOGY DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Information Technology The following are the duties of this position at the full working level. As a senior expert and consultant to top agency management officials, the employee advises on integrating IT program

What success looks like in this role Responsible for providing the first line of post sales telephone technical support of hardware, systems, sub systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify pro

The System Technologist will be responsible for, but not limited to the following Upgrade customer servers with the latest software release Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as tr