Deescalate customers and find resolutions for complex issues Build genuine rapport with people and effectively assist customers with confidence , professionalism , and empathy . Must be willing and able to offer cus tomer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer refer ral programs. (Disclaimer You will not be required to sell insura

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with i

Effective Specialists are dedicated to providing value in all interactions both with our customers and internally.They have the ability to identify and manage their emotions and handle interactions with others sensibly and empathetically. Those who excel adapt to new situations, handle change, and balance multiple demands. We win together! We are committed to the performa

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with i

Customer Support Specialist, AMI Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to rede

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with i

We are seeking a motivated and creative individual to join our team as a Brand Marketing and Communications Intern. As an intern, you will play a crucial role in assisting our marketing and events team in planning, executing, and evaluating various branding and event initiatives. This is an excellent opportunity to gain hands on experience in the dynamic fields of brand m

We have an exciting entry level position for an HR Specialist to join the HR Shared Services Team. This position is an HR transactional position and will be responsible for HR back office processes that are core to the HR function. We are looking for someone who has a passion for the HR function, improving people processes, driving business results, and providing outstand

We are looking for curious, hands on individuals to join our growing Product Marketing team! In this role you will be responsible for uncovering market, customer, and competitive insights that are critical to building go to market strategies and informing our short and long term business decisions. You will be pivotal in building strategies that drive decisions on where t

Vivint is seeking a Principal Product Manager to join its camera and video product team. As part of the team, you will be responsible for delivering a strategic vision for the future of experience based services that will be layered on top of Vivint's premium devices such as cameras. Premium services are a newer muscle for Vivint; therefore, this high visibility role prov

Providing fully automated testing and quality assessment for our thermostat and energy products Implementing automated tests with an emphasis on reliability, repeatability, and metrics measurements. Integrating test solutions into CI/CD pipelines Root causing test failures and indicator changes and driving quick resolution of product, infrastructure, and environmental iss

This role is cross functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving our customer. A passion for customer service, process improvement, and attention to detail could make you a great fit on our team. At Vivint, exceptional is expected and innovation is essential! Essential Functions/Responsibilities Manage di

Support planning, budgeting, forecasting, performance management and reporting Help determine Key Performance Indicators (KPI's) Develop Models for new business ideas, products, and channels Support monthly close process, and executing SOX controls Support continuous improvement initiatives surrounding data quality, and systems capability. Prepare variance and trend analy

Design and develop distributed systems and microservices using Akka and Scala. Implement event driven architectures leveraging Kafka to support real time data processing and analytics. Utilize Cassandra for distributed data storage and management. Develop and optimize data processing workflows using Spark and MapReduce. Collaborate with cross functional teams to architect

Design and develop distributed systems and microservices using Akka and Scala. Implement event driven architectures leveraging Kafka to support real time data processing and analytics. Utilize Cassandra for distributed data storage and management. Develop and optimize data processing workflows using Spark and MapReduce. Collaborate with cross functional teams to architect