Support sales and product teams with technical solutions and RFP responses Preliminary design, presentation and evaluation of customer solutions Manage and respond to pre sales (ICB) requests, including preliminary drawings Work with Operations and Capacity teams to determine sellable space and power at colocation sites Manufacturer selection to solution equipment that me

Support internal teams with capacity analytics, technical solutions and custom DCIM report generation. Coordinate spot audits with internal teams to improve the accuracy of the DCIM database. Implement complex DCIM solutions to accurately capture unique customer environments. Maintain DCIM asset records to accurately reflect the physical state of the data center facility.

Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner. Responsible for ensuring installs, capacity checks, testing and close out of Customer orders are completed in a timely manner while meeting predefined installation intervals Responsible fo

Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud Perform maintenance activities within the VMware platform Management and operations of Microsoft Windows based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS Troubleshoot network issues related to routin

Monitor Slack chats and provide updates and solutions for Business Critical Systems (BCS) Day to day maintenance and upkeep of core business systems Resolve tickets in the BCS Epicor queue Manage simple projects and initiatives Provide scripting and Python support to assist with project tasks Scope out specific work tasks and work with management and other staff to ensure

DataBank Holdings Ltd. is a leading provider of enterprise class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world class facilities. Our customized technology solutions are designed to help customers effectively manage risk,

Work with Procurement team to develop bid packa ges including statement of work, KPIs, pricing matrix, and to facilitate RFP activity including RFP development, transmitting to invited suppliers, facilitating site tours, and coordinating answers to supplier questions. Prepare and facilitate contracts with suppliers, utilizing templates and processes to ensure accuracy in

Lead managed services infrastructure deployments across all technical operations products, regions, and markets as assigned along with operational projects where project management expertise is impactful to our teams' success. Collaborate across technical operations infrastructure teams to align on goals and develop a unified plan for delivering infrastructure services on

Drives process and procedure in the organization Develop and review MOPs and SOPs Ensures correct and on time implementation of solutions for customer applications, including preparation of space, power, and network Prepares and presents technical presentations on the facility Responsible for all technical aspects of facility operations including power and HVAC systems Mo

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer centric attitude Provide proactive strategy with their assigned customer accounts Proactively manage contract renewals for assigned customer base Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer ex

Drives process and procedure in the organization Develop and review MOPs and SOPs Ensures correct and on time implementation of solutions for customer applications, including preparation of space, power, and network Prepares and presents technical presentations on the facility Responsible for all technical aspects of facility operations including power and HVAC systems Mo

DataBank Holdings Ltd. is a leading provider of enterprise class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world class facilities. Our customized technology solutions are designed to help customers effectively manage risk,

Manage hardware assets for both new hires and staff terminations. This includes system imaging, inventory management, user training and ongoing hardware troubleshooting and support. Support the corporate and enterprise solutions and applications for our end user customer base. Collaborate with other teams to ensure standards are maintained. Ensure consistency in user conf

DataBank enables the world's largest enterprises, technology, and content providers to consistently deploy and manage their digital infrastructure, applications, and data. We own/lease, operate, and develop data center properties with primary product offerings to our customers that include colocation, connectivity solutions, and cloud/managed services. Our colocation and

Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner. Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly