Coordinator of Member Services
Logan, UT 
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Job Description


Coordinator of Member Services


Requisition ID: 2024-7839
# of Openings: 1
Location: US-UT-Logan
Category: Student Programs & Services
Position Type: Benefited Full-Time
Job Classification: Exempt
College: Student Affairs
Department: Campus Recreation
Advertised Salary: Minimum $42,500; commensurate with experience plus excellent benefits

Overview
Reporting directly to the Assistant Director of Facilities within Campus Recreation, the Coordinator of Member Services (Program Coordinator II) has full autonomy and responsibility for managing memberships, managing all facilities student staff (35-45 students), strategic planning for space use of all recreational space at Utah State University, ongoing evaluation of risk management, maintaining and updating recreational policies that impact member experiences, and management of budgets. The Coordinator of Member Services is the point of contact for addressing all needs of members and guests of Utah State University recreational facilities. This individual will be a key team member of the Campus Recreation Department, which provides aquatic programs, club sports, fitness/wellness, intramurals, outdoor recreation, special events, extramurals, and collaborative programs.


Responsibilities
Program Management
  • Provide leadership and direction while overseeing the development and operation of member services to include, but not limited to, sale of memberships, expansion of memberships, revenue-generating services, and special events and offerings.
  • Oversee, review and approve incoming scheduling requests from USU student groups and organizations, USU departmental groups, and outside organizations.
  • Manage services for members in the Aggie Recreation Center; Health, Physical Education and Recreation (HPER) Building; George Nelson Fieldhouse; Aggie Legacy Fields; Northeast Recreation Field; Challenge Course; Esports Center; and other recreational spaces on the USU campus available for reservation.
  • Communicate to Event Services and off-campus groups regarding scheduling and university risk management policies.
  • Attend regular contract signing and coordination meetings as the representative of Campus Recreation.
  • Set and adjust pricing structures for rental groups of Campus Recreation spaces.
  • Process and hold accountable all fiscal, travel, and personnel transactions including all accounts receivable and payable transactions.
  • Maintain Campus Recreation policies and procedures ensuring that they remain up-to-date and in line with best practices and current laws.
  • Manage and update the website with space reservations.
  • Work with the Card Office to ensure timely and accurate upload of Student, faculty & Staff lists to the Fusion system.
  • Promote the sale of memberships to eligible people.
  • Manage Fusion memberships and eligibilities in partnership with Assistant Director of Facilities.
  • Manages inventory of goods sold to or provided to members
  • Maintain member response program, including suggestion box, email questions, phone-calls, etc.
  • Oversee departmental membership services, assisting current members and attracting new patrons.
  • Partner with Coordinator of Marketing to coordinate information fairs and presentations for University departments and units.
  • Serve as liaison to weekly campus events coordination meeting and on the Division of Student Safety Committee.

Personnel Management
  • Recruit, hire, train, mentor, and evaluate student office assistants.
  • Ensure delivery of a comprehensive student development program for student staff within Campus Recreation Programs.

Budget Management
  • Provide budget oversight including research, development, monitoring, reports and adhering to university policies and procedures.
  • Oversee student payroll, tracking, and approvals.
  • Manage the creation of and ensure payment of all invoices for rental groups.

Research & Assessment
  • Analyze & assess the overall effectiveness and satisfaction of Campus Recreation members and recommend changes.
  • Prepare written communications such as monthly reports, annual reports, participation statistics, etc.

Other
  • This position will be asked to flex time to work some nights and weekends for Campus Recreation functions and special events.
  • Actively participate on a variety of Aggie Recreation Center, Campus Recreation and University committees as assigned.
  • This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.


Qualifications
Minimum Qualifications:
  • Graduation from a four-year college or university with two years of work experience OR an equivalent combination of education and experience.
  • Basic knowledge of recreational facility scheduling and operational supervision.
  • Work varying hours including early mornings, late evenings, and weekends.

Preferred Qualifications:
  • Bachelor's degree with a major in sports management, recreation administration, physical education, kinesiology/exercise science, business administration, or a related field
  • Master's degree in related field of recreation administration or sports management
  • Two years of professional experience managing, developing and scheduling at a college/university recreational program (including Graduate Assistantship).
  • Standard Red Cross First Aid, CPR, AED and/or instructor certification (or willingness to obtain within 60 days of start)
  • Active involvement in NIRSA - Leaders in Collegiate Recreation
  • Broad-based technical knowledge of facility management

Knowledge, Skills, and Abilities:
  • Administration, personnel & organizational management knowledge
  • Knowledge and skills for Budgeting
  • Skilled in the use of personal computers and related software applications.
  • Principles of superior customer service, and effective marketing
  • Ability to interact with students, faculty and/or staff in a team environment


Required Documents
Along with the online application, please attach:

1. Resume to be uploaded in the Candidate Profile

2. Cover Letter to be typed/pasted into a text box at the end of the application

**Document size may not exceed 10 MB.**


Advertised Salary
Minimum $42,500; commensurate with experience plus excellent benefits

ADA
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.


University Highlights
Founded in 1888, Utah State University is Utahs premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utahs counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the universitys ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USUs main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institutes 2022 ranking for best-performing small cities in the nation.

*updated 04/2024



https://careers-usu.icims.com/jobs/7839/coordinator-of-member-services/job?in_iframe=1

Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:
Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266
Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266
Mailing address: 5100 Old Main Hill, Logan, Ut 84322
For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:
U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov
U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

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USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

 

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Job Summary
Company
Utah State University
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
Minimum $42,500; commensurate with experience plus excellent benefits
Required Education
Bachelor's Degree
Required Experience
2+ years
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