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HomeFind a JobEmpire Pass Guest Services Supervisor - Year Round
Empire Pass Guest Services Supervisor - Year Round
Cottonwood Heights, UT / Salt Lake City, UT / Draper, UT / West Valley City, UT / Heber City, UT / Kamas, UT / Echo, UT / Park City, UT / Bountiful, UT...View All View Less
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment.
RESPONSIBILITIES
Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff
Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services
Offer input and suggestions to support improvement of the overall operation
Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication
Support the Guest Services Manager in maintaining a high level of service to all owners and guests
Maintain a high level of communication with other staff, departments, owners, guests and vendors
Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented
Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with
Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request
Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests
Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage
Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed
Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and apres ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/apres ski, and making sure that food service goes smooth, including keeping it replenished and clean
Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley
Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel
Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales
Other duties as assigned or as business dictates
QUALIFICATIONS
Ability to successfully interact with guests, vendors, departments and staff
Effective verbal and written communication skills
Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate
Understanding of basic guest service needs and fulfillment of guests needs
Consistent attention to detail
Possess an excellent understanding of computers, systems, and guest service tools
Ability to multi-task, prioritize, self-motivate, and work with little to no supervision
Must be over 21 years of age, with a clean driving record
1 year of supervisory experience required, hospitality environment preferred
PAY RATE:
$22.00 per hour
Deer Valley Resort is an Equal Opportuntiy Employer.