Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As a Marketo Solution Account Manager (SAM) at Adobe, you will provide focus on Adobe's Marketo Engage and Marketo Measure solutions by managing a portfolio of customers in the Enterprise space. In addition, you can expect to be working very closely with the respective SMB teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.

What you will do

• Actively manage the success of a portfolio of assigned Marketo/Bizible customers in the SMB space.
• Be responsible for retention, development, and up-selling of focused accounts. More specifically, identify and create opportunities that align to customers usage (compliance) and goals (product expansion).
• Close renewal and expansion business on a regular basis, meeting or exceeding your quarterly and annual quota objectives.
• Look for cross-sell opportunities to sell Marketo customers tools from other Adobe DX pillars (e.g., Adobe Analytics, Adobe Workfront, etc.)
• Engage Customers in regular cadence calls to keep a pulse on their business, business reviews to ensure adoption and maturity, through newsletters, Spark pages and events, and during customer concerns to drive rapid resolution.
• Establish and grow relationships with executive sponsors and decision makers at your customers.
• Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions.

What you'll need to succeed

• Ability to travel 20 to 25% of the time, for customer visits and occasional team trainings. This generally equates to about two business trips per month at 2 or 3 days each.
• Ability to listen to customer needs and goals and align those to Marketo add-ons that will help them achieve their goals.
• A minimum of four years' prior customer success, account management, sales or business development experience from a high-tech (SaaS) company.
• Deep understanding of Marketo Engage, Marketo Measure, and/or similar solutions.
• Experience developing strategies on assigned accounts to fully leverage technology solutions.
• You know how to build trusted relationships, both externally with executive sponsors and end users, and internally to hone your skills.
• Strong written and verbal communications.
• Bachelor's degree or equivalent practical experience.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.