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Hospitality Ambassador
Coppell, TX
Job Description
Hospitality Ambassador (On-site Position - Coppell)
We are looking for a flexible and dynamic individual to join our team as a Hospitality Ambassador. The ideal candidate will seamlessly blend into our company culture, demonstrating exceptional organizational skills, the ability to multitask effectively, and a proactive work ethic. With excellent communication skills and the ability to respond promptly to emails, they should also possess problem-solving capabilities while maintaining composure under pressure. If you thrive in a fast-paced environment, take initiative, and can handle multiple responsibilities, we invite you to apply.
Responsibilities:
Warmly greet and welcome visitors, following check-in procedures, including identification verification for security purposes.
Serve as the main point of contact for the site, providing outstanding service to employees and visitors while maintaining a professional appearance.
Ensure continuous coverage at the front desk during business hours, except during breaks, to maintain standards and offer assistance.
Create and manage keycards for employees and visitors, collaborating with security on access rights requests.
Assist in managing access control systems, including restricted access to specific storage rooms, in coordination with security, facility, and HR departments.
Collaborate with security and HR during emergency situations to ensure safety and well-being of individuals in the building.
Handle sensitive or confidential matters with discretion and adherence to security measures.
Aid new hires in setting up the HID mobile app and Relish account for smoother onboarding.
Support planning and execution of company events, meetings, or conferences, including room reservations and setup.
Serve as a liaison between employees and the facility manager, relaying feedback and concerns.
Help manage the iOffice platform, including workspace reservations, seat assignments, and move requests.
Perform other assigned duties and tasks.
Required Skills and Experience:
Previous customer service or hospitality experience, preferably in a corporate setting.
Demonstrated positive attitude and proactive problem-solving approach, prioritizing solutions over assigning blame.
Experience with Corrigo or CMMS is desirable but not mandatory.
Ability to handle sensitive information with utmost discretion.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong attention to detail and accuracy in data entry.
Adaptability to new software platforms and technology tools.
Interpersonal skills and ability to work effectively in a team.
Note: While a degree is not required, equivalent experience will be considered for the performance of essential functions.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
We are looking for a flexible and dynamic individual to join our team as a Hospitality Ambassador. The ideal candidate will seamlessly blend into our company culture, demonstrating exceptional organizational skills, the ability to multitask effectively, and a proactive work ethic. With excellent communication skills and the ability to respond promptly to emails, they should also possess problem-solving capabilities while maintaining composure under pressure. If you thrive in a fast-paced environment, take initiative, and can handle multiple responsibilities, we invite you to apply.
Responsibilities:
Warmly greet and welcome visitors, following check-in procedures, including identification verification for security purposes.
Serve as the main point of contact for the site, providing outstanding service to employees and visitors while maintaining a professional appearance.
Ensure continuous coverage at the front desk during business hours, except during breaks, to maintain standards and offer assistance.
Create and manage keycards for employees and visitors, collaborating with security on access rights requests.
Assist in managing access control systems, including restricted access to specific storage rooms, in coordination with security, facility, and HR departments.
Collaborate with security and HR during emergency situations to ensure safety and well-being of individuals in the building.
Handle sensitive or confidential matters with discretion and adherence to security measures.
Aid new hires in setting up the HID mobile app and Relish account for smoother onboarding.
Support planning and execution of company events, meetings, or conferences, including room reservations and setup.
Serve as a liaison between employees and the facility manager, relaying feedback and concerns.
Help manage the iOffice platform, including workspace reservations, seat assignments, and move requests.
Perform other assigned duties and tasks.
Required Skills and Experience:
Previous customer service or hospitality experience, preferably in a corporate setting.
Demonstrated positive attitude and proactive problem-solving approach, prioritizing solutions over assigning blame.
Experience with Corrigo or CMMS is desirable but not mandatory.
Ability to handle sensitive information with utmost discretion.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong attention to detail and accuracy in data entry.
Adaptability to new software platforms and technology tools.
Interpersonal skills and ability to work effectively in a team.
Note: While a degree is not required, equivalent experience will be considered for the performance of essential functions.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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