Service Account Representative
Urbandale, IA 
Posted 4 days ago
Job Description

Principal Responsibilities:

  • Review service technician time sheets and examine/analyze completed service work orders
  • Communicate with service managers and technicians to resolve discrepancies and obtain documents
  • Prepare quotes to assist technicians and service managers
  • Participate in customer discussions to submit quotes, follow up on approvals and schedule work
  • Audit invoices exported to billing system, finalize sales for services rendered per customers' terms, print invoices, attached work orders and other required documents, and distribute the records to customers
  • Maintain customer rules of engagements and the billing system
  • Monitor customer account details for nonpayment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables
  • Additional responsibilities as assigned


  • High school diploma
  • Administrative experience
  • Work effectively in diverse team and fast-paced environment
  • Ability to successfully manage priorities with high attention to detail
  • Strong verbal and written communication skills
  • Intermediate to advanced proficiency in Microsoft Office Suite
  • Strong organizational and time management skills
  • Able to meet short- and long-term deadlines
  • Must be flexible to work outside normal working hours and weekends as required

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
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