The Destiny Solution Consultant plays a pivotal role in advising and guiding customers on the optimal implementation and utilization of the Destiny solution, encompassing both Resource Manager and Library Manager solutions. This position acts as a trusted advisor to stakeholders within school districts, providing expert insights and best practices to maximize the value de

Duties WHAT IS THE RAAS DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Research, Applied Analytics and Statistics, Data Management Division The following are the duties of this position at the full working level. Develops national policy and provides expert advice regarding the research, design, deve

Duties WHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas CI Tech Operations and Investment Services The following are the duties of this position at the full working level. The work of this position requires ensuring the integration of IT programs and services; de

The System Technologist will be responsible for, but not limited to the following Upgrade customer servers with the latest software release Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as tr

DataBank Holdings Ltd. is a leading provider of enterprise class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world class facilities. Our customized technology solutions are designed to help customers effectively manage risk,

The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our cus

This position is responsible to answer, resolve, and log incoming customer calls, identify issues, and provide suggestions and long term resolutions related to the supported software. Work closely with supervisor to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product k

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee first, performance based culture and for over 25 years, we

The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. Th

The Cybersecurity Staff member is responsible for supporting the design, development, and daily operations of Intermountain's Cybersecurity Application Protection Program. Key duties include conducting application security testing (both static and dynamic code analysis), build and deliver application security training, assisting with security for CI/CD pipelines in cloud

Documents policy and procedures for IT Support Services and resolves escalation for PC technicians for complex troubleshooting. Oversees inventory of all computer equipment and notifies managers of any shortages. Configures, installs, modifies, and repairs personal computers and peripherals. Installs software and checks it to ensure the device is performing according to u

Support the identification of vulnerabilities of and attacks against specific systems. Analyze attack techniques and develop countermeasures. Produce formal and informal reports, and briefings relating to system vulnerability analysis. The Level 2 System Vulnerability Analyst shall possess the following capabilities Identify vulnerabilities of operations of a system. Comp

Provide on site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre inst

Guarantee that Sage 100 ecosystems align with business needs, meet user expectations, and resolve system issues effectively. Implement and monitor change management procedures for the Sage ecosystems across all departments. Coordinate/communicate with Sage vendors to address any problems or urgent situations promptly. Develop and maintain custom reports. Perform data impo

This position is responsible to efficiently answer and troubleshoot customer calls, identify problem(s)/concern(s), provide suggestions on long term solutions and document solutions in detail. Present a positive and professional image of Enterprise products and HS One to customers. Assist new trainees during their evaluation period. Act as a resource to other HS One suppo